Refund Policy

Meister is committed to a fair billing policy in line with our Terms of Service.

What is a consumer?

A consumer is defined as any natural person who concludes a legal transaction that can be attributed to neither the commercial nor the self-employed professional activities of such person.

The following applies to all consumers:

Consumers are entitled to full refunds exclusively under one of the following conditions:

  • Right of revocation: The refund request is received within 14 days of the original purchase. This is applicable to an initial purchase, as well as for upgrades (only for the additional licenses).
  • Auto-renewal and termination: Consumers have the right to cancel the paid version at any time after the minimum usage period (initial term) has expired, with a notice period of one month. This means: If the subscription is renewed for another year after the initial term and the subscription is canceled right after renewal, customers will receive a refund for 11 of the 12 months.

The following applies to all Business users:

  • No revocation right: Business customers do not have a right of revocation after initial purchase or upgrades.
  • Auto-renewal: Business customers can be auto-renewed for additional terms after the initial term. There is no refund for renewals.
  • Termination: The termination period according to Meister’s order forms is 30 days to the end of the current term. Customers can downgrade at the time of the next renewal if a termination notice was sent less than 30 days before the current term ends.

To submit a refund request, reach out to our support staff here. A member of our team will reach out and address your case individually.

Mobile Subscriptions

MeisterLabs cannot directly manage subscriptions purchased via the App Store or Google Play Store. If you'd like to request a refund for a mobile subscription, please reach out to Apple Support or Google Play Support.

If you have a dedicated Success Manager and would like to cancel your contract, please reach out to our Accounts team.

If you don't have a dedicated Manager and are having trouble cancelling your subscription, reach out to MindMeister Support.

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