The Meister Community will officially close on June 30, 2025.
Why is the Meister Community shutting down? We’ve reviewed the Community in the context of our long-term strategy and our vision for the future and have come to the conclusion that moving forward, we will focus our efforts on support channels that are scalable and enable faster, more targeted assistance.
Our goal remains the same: to support our customers reliably, just through different channels that are better suited to the current and future needs of our users.
When is the shutdown happening?
The community will remain fully functional until June 30, 2025. You can continue to browse, post, and interact as usual until then.
After that date, the platform will be shut down and no longer accessible.
What happens to existing community content?
On June 30, 2025, the community platform will be closed, and all content (questions, posts, and discussions) will become inaccessible.
Will I still have access to help resources?
Yes, absolutely. All essential resources will remain available in our:
These platforms are updated regularly with guides, FAQs, and best practices.
Where can I go now if I need support?
If you have questions, feel free to ask them in the Community until June 30, 2025.
All other support options remain the same, even after June 30, 2025.
To contact our Support Team:
- Open your Meister Account
- Navigate to the “Contact Us” tab
- Click on “Meister Support”
Additionally, our Support Bot is available 24/7 to help you quickly find the answers you need.
Where can I communicate feature ideas in the future?
There are several ways you can continue to share your ideas:
- Join our Research Panel to participate in user interviews, product testing, and early feedback sessions. You’ll help shape the future of Meister firsthand.
- Talk to your Customer Success Manager if you’re working with one: they’ll be happy to collect and share your ideas.
- Reach out to our Support Team via the Contact Us tab in your account: they’ll make sure your feedback is passed on to the right teams.
Note on handling feature requests
We always appreciate the interest and feedback of our users. New ideas give us valuable insights and show us what is important to our customers. All ideas submitted are carefully reviewed, but they are only one factor among many that are considered in the decision-making process. Thank you for your understanding!
Where can I stay updated on new features?
There are several ways you can stay in the loop with the latest product updates:
- Subscribe to our MeisterTask and MindMeister newsletter to receive regular updates directly in your inbox.
- Check the “What’s New” section in our MeisterTask Help Center
What if I have more questions?
If you need help or have concerns about the transition, simply post your question in the Community until June 30. After June 30, 2025, you can reach out to our Support Team through the Contact Us section in your account. We're here to help.
Want to learn more?
Take a look at the articles below to explore more about our Support options for MeisterTask and MindMeister:
- How to contact Meister Support
- Which plans will receive priority support?
- Where can I find information about support phone number?
Or ask our support bot – just click the chat bubble at the bottom right.