If you're experiencing unexpected behavior in MindMeister or MeisterTask, such as features not working, buttons not responding, or pages not loading correctly, there are a few quick fixes you can try before reaching out to support. These steps often resolve the majority of browser-related issues. 

If you use the web version 

• Check your internet connection.
• Refresh the page (Ctrl+R or ⌘+R).
• Log out and log back in.
• Clear your browser’s cache and cookie
  • How to clear cache and cookies
• Use a different browser
  • How to use another browser
• Try incognito or private browsing mode.
  • How to use incognito mode

If these steps don’t help, please contact our support team. Please include as much information as possible:

• The affected account (your email address)
• Details about which projects, mind maps, or notes are affected (include the URL or title of the content)
• Please enable access to your account.
  • How to enable access

 Describe your issue in as much detail as possible:

• Include screenshots or a screen recording of the issue
• Provide a description of what you were doing when the issue occurred
• Mention your browser and operating system
• Capture and share browser console logs.
  • How to view and save console logs

Please make sure to send as many details as possible. The more information the Meister support team has, the faster we can provide help!

If you use the iOS or Android App

Reinstall the app and restart your device:

1. Delete the app from your phone or tablet.
2. Download the app again from the App Store or Google Play Store.
   • Download here MindMeister
   • Download here MeisterTask 
3. Install the app.
4. Restart your device.

This often fixes app problems. 

If these steps don’t help, please contact our support team. Please send us the following information so we can help you better:

• Tell us the app version: 

  • Press and hold the MindMeister or MeisterTask app icon.

  • Tap the info icon.

  • Scroll down to find the Version number.

• Send your device details: Tell us about your phone:
  • Brand and model (e.g. Samsung Galaxy S21) → How to find this
  • Operating system and version (e.g. Android 12 or iOS 16.4) → How to find this
  • Optional, if appliable: Mobile browser and version (if you’re using one) → How to find this
• Enable support access: Make sure the feature called Support Access is turned on.
  • How to enable support access to my account
• Send a short video:
  • Please record a quick screen video showing the issue. This helps us see what’s going wrong.
• Transfer mobile error logs: After reinstalling the app, follow these steps to send us error logs:
  • Tap your profile picture in the top left of the main screen.
  • On the next screen, press and hold your profile picture for 10–15 seconds.
  • This will create the error log.
  • Let us know once you’ve sent it.

How to contact support

To get in touch with us, click the speech bubble icon in the bottom right-hand corner of the screen. You will first be assisted by our support bot, which can help resolve many common issues quickly.

If the bot is unable to assist you, your inquiry may be forwarded to a member of our Support Team, who will get back to you via E-Mail.