Mobile Subscriptions (iOS/Android)

iOS

How to activate your trial

Once you have an account and log in to the MindMeister app using your iOS device; you will be prompted to trial the paid Pro plan for 7 days.

MM_iOS_L.png

If you would like to stay on the basic free plan tap the little X located at the top right corner of the page.

Note: After your 7-day-trial, your subscription will automatically convert to a paid subscription unless you cancel it.

How to view, change or cancel iTunes subscriptions

Please note that due to Apple’s security policy, MeisterLabs is unable to refund or cancel subscriptions managed through iTunes.

Check the following support article from Apple with regards to managing your iTunes subscriptions: https://support.apple.com/en-us/HT202039

 

Locate your invoices

If you cannot find your iTunes invoices please read this support article.

 

iOS license limitation

Please note that you will not be able to create a team through iOS as you are only allowed to purchase one license.

If you would like to create a team and thus purchase more licenses, you can do so directly through our site.  

 

Limitations when accessing your active iOS account using a web browser

You can access your account on web browsers and continue working on your MindMaps when you have an active iOS subscription.

However, the Billing page will reflect your iTunes information regarding your subscription:

Billing_MM_and_MT_iOS_Android.png

 

If you have an active subscription through iTunes you will not be able to: upgrade, downgrade, cancel or purchase another license through the MindMeister browser version.

If you try one of the above, you will receive a message stating that your subscription was created via iOS and can only be changed or canceled through the iOS store.

MM_iOS_message.png

 

Android

How to activate your trial

Once you have an account and log in to the MindMeister app using your Android device, you will be prompted to trial the paid Pro plan for 7 days.

MM_Android_L.png

If you would like to continue using the basic free plan tap on the option No thanks, continue with the free plan.

How to cancel or refund Google Play Store subscriptions:

Google Play Store subscriptions can be canceled and refunded by contacting the Play Store directly.

 

Google Play Store license limitation

Please note that you will not be able to create a team through the Play Store as you are only allowed to purchase one license.

If you would like to create a team and thus purchase more licenses, you can do so directly through our site.

 

Limitations when accessing your active Google Play account using a web browser

You can access your account on web browsers and continue working on your MindMaps when you have an active Google Play subscription.

However, the Billing page will reflect your Google Play information regarding your subscription:

Billing_MM_and_MT_iOS_Android.png

 

If you have an active subscription through the Google Play Store, you will not be able to: upgrade, downgrade, cancel or purchase another license through the MindMeister site.

As with iTunes, a message will be displayed notifying you that your subscription was created via Android and can only be changed or canceled through the Android store. 

MM_Android_message.png