What Priority Support Will I Receive?

At MeisterLabs we strive to provide the best service at any moment. Therefore, based on the different subscription models, we provide different levels of support. For users on all of our plans we offer the following self-service options:

Online Help Center


Demo and Tutorial Videos

Users on our paid plans (Personal, Pro and Business) are guaranteed priority support. This means an expedited review of your request as well as dedicated help from our customer success staff in all matters. In addition to that, Business users receive phone support during business hours in our Vienna and Seattle offices. 

If you have problems with your account activation, two-factor authentication, whitelisting your educational email address, or resetting your password, please resubmit your request here and select Login problem as Type of request.

If you have sales-related questions or would like to request a trial, please contact us via our sales contact form.

For invoice inquiries, refund requests and anything else related to billing, please resubmit your request here and select Billing / Refund as Type of request.

If you’d like to get in touch with our marketing and PR team, please send your inquiry to press@meisterlabs.com.

Do you want to share a great idea for our tool? Then please resubmit your request here and select Feature request as Type of request.