Need help? Before reaching out to Meister Support, browse the step-by-step guides in our Help Center, the tutorial videos on our YouTube channel, and our basic troubleshooting steps.
How do I contact MindMeister support?
Our support bot answers most questions straight away, and hands you a support form for our team if it cannot help. You can reach it in two places.
From the Help Center
Click the message bubble in the bottom-right corner of any Help Center page, including this one. This works whether or not you are signed in.
From your Meister account
- Sign in to MindMeister.
- Click your avatar in the top-right corner.
- Click Account.
- Select Contact Us from the navigation.
- Click Meister Support to start a chat.
- Answer the support bot's questions. If it cannot resolve your issue, tell it the issue is unresolved and it will give you a support form to reach our team by email.
Use your registered email address
Contact us from the email address registered to your Meister account. A request sent from another address takes longer to answer, because we cannot match it to your account.
What if I cannot sign in?
You can still reach the support bot with the message bubble in the bottom-right corner of this page, since the Help Center does not require you to be signed in. If the bot cannot solve a login problem, use the support form so our team can write back to you.
Locked out or unable to reach the chat
If you cannot log in, or cannot reach support from inside your account, submit a request here. Tell us the email address on the account and what happens when you try to sign in.
What support does my plan include?
Every plan can reach the support bot and submit an email support request. Faster and direct routes depend on your plan. Compare plans on our pricing page.
Basic, Personal and Pro
- Meister support bot
- Email support request, created through the support bot
Business
- Everything in the plans above, with priority email support
- Phone support during business hours. See MindMeister support phone number and contact options for the number and when to call.
Enterprise
- Everything in the plans above
- A dedicated Customer Success Manager, who is your first point of contact
Billing and invoice questions use the same channels as everything else. Many of them are already answered in our Billing section.
Who do I contact about sales or pricing?
Questions about quotes, invoicing for a larger team, or upgrading an organization go to our sales team rather than support.