All users can receive basic support.
Business users are entitled to priority e-mail and phone support.
Need help? Before reaching out to MindMeister Support, be sure to browse the step-by-step guides in our Help Center, the tutorial videos on our Youtube Channel and the posts in our Community.
If you'd still prefer to reach out to MindMeister Support directly, we offer tiered support levels based on your subscription plan. Read on to learn more!
How to Contact MindMeister Support
Meister offers tiered support levels based on your subscription plan. More information about MindMeister subscription plans can be found on our pricing page.
Before reaching out to MindMeister Support, we encourage you to explore the following resources available to all users:
- Explore how-to articles in the MindMeister Help Center.
- View tutorial videos on our Youtube Channel.
- Discover best practices on the MindMeister Blog.
- Find answers to your questions in our Community.
All users can reach out to MindMeister Support by submitting a request here.
Please bear in mind that while we're committed to providing support to all customers, priority support is reserved for Business users. To avoid longer wait times, be sure to first browse our Help Center for an answer to your question.
Business users can reach out to our success team and receive priority support by submitting a request here.
To receive priority Business support, be sure to use the e-mail address associated with your MindMeister account when submitting your request!
Phone Support (Business Users Only)
Business users may also receive priority phone support during regular business hours. Please reach out to your Customer Success Manager for a telephone number available in your region.
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