How To Remove an Accidentally Added Team Member

When you add a team member to your account, the automated billing system is automatically updated to reflect the new number of users. There is a 7-day grace period between you adding the user to the team and Meister billing your team. This means that any changes in your team size are reflected in your invoice after this 7-day grace period. You’ll be notified via email about updates to your billing.

You can remove or disable a team member from your team at any time. Whether you have to pay for any accidentally added license(s) depends on whether you make these changes within a 7-day grace period. If you make adjustments within this time, you can readjust your team size to the previous size without extra costs.

Disabling vs. Removing a Team Member


- Disabling a colleague will allow you to maintain control over the departing team member's account. The user will be unable to access their account, and a team administrator can change their login/password information to access the user's data.
- Removing a team member will completely separate their account from your team. Removed users can maintain access to their account and join other teams with the same account.

Manage the Number of Licenses Within the 7-Day Period

If changes to your team size were accidental, correct them within 7 days to avoid charges. If you don’t, charges will apply once the 7 days are up.

To reverse changes (within 7 days), disable or remove the extra team member:

  1. Click your user avatar in the top-right corner of the MindMeister interface.
  2. Select Account from the drop-down menu.
  3. Navigate to the My Team section.
  4. Find the member you wish to remove.
  5. Hover over the name.
  6. Select the ellipsis (...).
  7. Select disable or remove.

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Warning

If the extra team member is not removed within 7 days, you will be charged for the remaining days in your current billing cycle. The cost will be prorated, meaning you'll only pay for the days the extra member is part of your team until your next billing date.

More detailed information

- How to Reduce the Number of Licenses Your Team Owns
- How to Create and Manage a Team 

Manage the Number of Licenses After the 7-Day Period

If changes to your team size were accidental, correct them within 7 days to avoid charges. If you don’t, charges will apply once the 7 days are up. If you make changes to the number of licenses after the 7 days, these will only take effect after the current billing period. This means that the licenses already invoiced will remain in place until the next billing period. You will not see the changes in the current invoice, only in the following invoice and billing period.

To change the number of licenses:

Step 1: Disable the extra team member

  1. Click your user avatar in the top-right corner of the MindMeister interface.
  2. Select Account from the drop-down menu.
  3. Navigate to the My Team section.
  4. Find the member you wish to remove.
  5. Hover over the name.
  6. Select the ellipsis (...).
  7. Select disable or remove.

HC Article MeisterTask cange team size_20240506.png

 

Step 2: Decrease the number of licenses

  1. Go to the Account section.
  2. Go the Plans section to see all your licenses.
  3. Select Edit to change the number of licenses.

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Why is the extra license priced differently?

The cost will be calculated based only on the number of days this extra member is part of your team until your next payment date. This adjustment to the fee is called prorating. If the extra member is in your team for just part of your billing cycle, you only pay for that part, not the whole cycle.

For example, if your billing cycle is for 12 months and you choose to add a team member after 8 months, the team member will be part of your team for 4 months. This means that you will only be charged for those 4 months and not for the entire 12-month billing cycle.

This approach ensures that you only pay for the time the license is available until the next billing cycle.

How To Work With Others in MindMeister Without Adding Paid Licenses to the Team

Collaborating with others in MindMeister can be done in two main ways, depending on whether you're working with team members within your organization or with external collaborators. Understanding these options will help you manage your licenses effectively and avoid unnecessary charges.

 

Option 1: Collaborating with team members

When you add someone new to your team, you will need an available license. Adding a new team member without an available license will result in additional charges for the extra license required.

How to add a new team member without increasing the number of paid licenses:

  1. Check for available licenses: Before inviting a new team member, check if you have an unused license available. Compare the number of licenses to the number of team members.
  2. Disable anyone who no longer needs access: If no unused licenses are available, you can disable an existing team member who no longer needs access. This will free up a license.
  3. Invite the new team member: Once a license is available, you can then invite a new team member.

 

Option 2: Collaborating with external collaborators

All users can invite external collaborators to join specific mind map without adding them as full team members. This allows you to collaborate without adding additional license fees.

How to invite external collaborators:

  1. Open the mind map you’d like to collaborate on.
  2. Click Invite to invite others via email.

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